Palace Hotel

Reception staff and restaurant for breakfast

Tired very tired rooms three lifts with one out of action for over a month Evening meal steak was terrible

Great location

Felt more like a Travelodge than a supposedly 4 star hotel small rooms ugly decor bog standard hotel features Nothing exciting whatsoever Not worth the premium

Each day I either got the wrong newspaper or no paper at all

The hotel was super Location great Staff friendly and helpful

Location was excellent Breakfast was fantastic wide choice available Shower in the room was very powerful

The room was very comfortable and clean but a little on the small side Bed was up against a wall on one side which meant climbing over the other person sharing the bed

I lost my hearing aid from the room The reception were completely unhelpful when I asked if a hoover bag could be located and I could check it The tables in the restaurant for breakfast were clean but sticky It was noticed that tables were only wiped with a damp cloth between sittings

The executive room was very cheap at that time 64 This gives me free espresso machine use and a slightly bigger room for one person Location is great 5 minutes walk to waterloo bridge and Lion King

Fre alarm went off at 06 14 which disrupted my sleep Staffs did however manage it well and it came out to be a system fault at their basement

The location was very good as was the breakfast

The cost for a very small room was high

Great staff super helpful

All great

Comfy bed and location Sorry but cannot think of anything else

For a 4 star hotel in such a great location they should be ashamed it could be something special and probably was at one time Looked dirty or perhaps tired and dated would be better words think 70 s Most of the staff could not care less but some were very nice Food not good at all had better meals at the Premier Inn Could not get the heating to work rang for assistance and neither could the maintenance guy On check in we were charged extra an extra 20 to take the room earlier then allocated a tiny room although we had paid extra for a larger executive double room When I spoke to reception I was told that we had been allocated the correct room Eventually but only after being very insistant they admitted they had made a mistake with our room and give me the keys to the executive double we had ordered The new room was unmistakable because of the big brass plaque on the door which said incredibly Executive Double What a scam if we had said nothing about the room they could have resold our room as an upgrade or similar Wont be booking again to stay at the Stand Palace shame because it could be a great hotel