Hilton London Bankside

The hotels location was great 10 minute walk to the Shard where we were having afternoon tea

The huge shower

Pillows were on the soft side

The bed was the most comfortable bed I have slept in and I have stayed in quite a number of hotels in London

there was nothing I didn t like about this hotel

Bed was comfortable Room was a nice size

Our view was of a brick wall Hope that was reflected in our rate

Great hotel close to Tate Modern

Nothing a very pleasant hotel

Lovely decor large room and super comfy bed

Amazing room outstanding breakfast

A little pricey

Everything

I had an ok stay but only to find out after I left that they charged me 150 pounds extra When I contacted them they didn t even have the courtesy explain why did this happen and asked me to request the bill from the thirt party booking com Very disappointing

Friendly helpful staff starting from reception concierge restaurant teams Especially to John Carin philipee Machie they doing great job

We know all requests subject to availability but from few requests that we put it in advance none of it has been completed i e best view late check out View of room was dead end with wall of next building 513 Late check out was not fulfill even though we already book return transport provide by hotel with high price so i must cancel my drop off transport to airport And the HK staff who received our called was unprofessional she hold my called and prefer to spoke with her colleagues It s unacceptable