President

I enjoyed the location

I did not like the cards to read the doors and the elevator I think it should not be chips but more like sensors on the card Because my card was broken in my room from half more or less because I needed to insert it Then I could not use the elevator to go to the reception and I found the fire exit in the hotel to move to reception and change it I was in the 7th floor so for a customer I don t really think that it is useful I think it is quite expensive for this hotel the room was quite dark and small yet clean and good The car park is a problem and I don t understand why NH hotels is not making a deal with the car park behind the block to at least reduce the cost of the car parking I paid 70 euros out of nothing for car park for two nights For me for the hotel customers it should be max 10 euro per night

Breakfast selection is very good Location is OK some nice restaurants in the near close to shopping mall The shower was very good and having the toilet shower zink in separate rooms is very nice Confortable bed

Not possible to open the window in the room Very hot in the room when the sun was out The air con in the room did not help at all I was lacking a bathrobe and slippers The staff was unable to provide a map over the bus transportation and to tell how to go by bus tram metro to Fira Gran Via where a major congress was going on Very unconfortable having to constantly press the switch to keep the hairdryer on resulting in cramp in my hand every morning The hotel would need new carpeting both in corridors and in rooms Add hair balsam hand cream and toothbrush toothpaste in the bathroom Change to a shower soap that is neutral so both males and females would like to use it

V good location

Staff not so friendly and seems not so professional for a four stars hotel

Location clean of the room and wide loby

The wireless was not reaching to our room in 3rd floor

Location is an excellent 3 minuted walk to the Duomo and lots of mainstream dining and shopping opportunities We traveled with a 6 months old baby and everything worked according to plan The staff is very helpful and nice they fixed a baby crib in the room and were readily accommodating with our requests ice and a banana for the baby Everything with a smile and good attitude We will certainly be back

Parking is on site in the sense there is access to it from the hotel It is administered by a third party company and while you retain access to your car round the clock they also would keep your car keys and re arrange it in there as their logistics would require Not a big issue since the staff is nice and the arrangement is common in Italy I only wish they had a vacuum cleaner to lend me when I spilled baby formula all over luggage in my new car trunk

Modern look rooms nice with coffee Amazing bathroom

Construction in front made access difficult In the evenings upon return to the hotel numerous homeless individuals on the sidewalks we had to walk over or around to get to the hotel Air conditioning did not keep the room cool

We liked everything about this hotel location staff our room and amenities coffee in room treats in the lobby international newspapers AC worked well quiet room internet was reliable fast

Nothing

The rooms are not very clean and they are really small Some of gadgets are not working in proper way And the Internet connection was awful

Everything in the room was excellent

Nice Location next to Duomo Excellent Restaurant authentic Italian food Modern Rooms with good amenities Clean Rooms

Staff needs to be more friendly Staff needs to listen to instructions at check in I reserved a superior room with no connecting doors but I got a small room with connecting doors they then corrected the mistake Asked for an iron and ironing board made me sign a receipt and then took the iron after a few hours without my consent FYI The iron board is too large to fit into my luggage Rooms too warm FYI the AC needs to offer adjustment down to 18 degrees not only 20 The bed needs to be softer