Elizabeth

VERY FRIENDLY STAFF AT RECEPTION AND IN THE RESTAURANT COMFORTABLE ROOM

THE PILLOWS NEED REPLACING THEY FELT A BIT OLD

Great location but be warned that Lancaster Gate tube station is out of action from Jan Aug 17 Friendly staff

Continental breakfast was poor The lift is a bit small two people but how they fix that is not obvious

This was a revisit to this hotel and it did not disappoint There has been some redecorating in keeping with the English hotel which they are maintaining so will be interesting to see what is next So will definitely stay again

Tiny lift which in fairness will be difficult to address This did not take anything away from our stay

They upgraded us for free

Location

Nothing special Oh I did not like the room in the first floor half basement

The restaurant was good for lunch and dinner

Never had such a bad room in my life so small you could only get out of the double bed at one side other against the wall The lift was ancient only room for two and so slow How they can charge over 200 pounds for this I do not know

Stayed several times before and as ever it was excellent Booked a standard room but was given a deluxe twin very nice The room was great all the staff are very pleasant and welcoming and the location is perfect

Excellent friendly staff

Sadly the shower put forth a tepid dribble literally insufficient for a functioning shower Discovered too late in the morning to do anything about it And the smell of the still tacky paint was less than perfect

Location

Untrained staff water leak from room above into our room Felt as if owner just wanted to make money out of asset without thinking about providing service

Excellent Hotel