County

Location was great to be honest but after that it s all down hill

Booking com has wrong room advertised for Penthouse suite actual room very disappointing Who is to Blame here Staff at reception not helpful about mix up House keeping is very average and be prepared for very long wait for breakfast in the mornings hotel is more concerned about money than the customer 1st photo is what you are shown of room at time of booking next photos actual room After spending over 800 pounds for 2 nights not happy Hotel says there is nothing they can do about what images are shown of rooms yet all there images are copyrighted as per there website has been happening a long time but I believe they are happy for it to keep happening as when you have booked and arrived it s too late money is paid what you going to do attitude

The location was good few minutes walk to Waterloo station The kitchenette was very useful microwave side space in the fridge and cutleries Room was a good size Separate sleeping area for the kids

We arrived at 6 30pm but room wasn t ready Was given complimentary drinks while we waited We waited for 45 minutes Kitchenette tap and sink tap in the bathroom leaked The sofa bed was old and uncomfortable to sleep on and water could be heard coming down the pipes behind the bathroom throughout the night The wifi was very slow

the English breakfast was inedable and greasy I paid 15 a head defiantly NOT worth even 5

Location is good for southbank London eye and Westminster

Breakfast was poor very expensive

Breakfast was poor quality for the price paid a better more satisfying breakfast could be had at half the price at a cafe outside the hotel

The location can t be beaten The separation between the two beds allows parents to hang out in one side of the room while the kids sleep in peace on the other side

They need to provide slippers The fridge needs to be bigger To give you an idea of its size it could only fit two 1 5 liter soda bottles

Location room small but great

very busy but is a London hotel

Spacious room good facilities and excellent bed

Inside facing room was a bit claustrophobic as could not open curtains Rubber undersheet on bed took off with difficulty Room not serviced one of the two nights Had to contact housekeeping who put it right

Room layout and size was really good Location was perfect

The sofa bed was hard The pillows were far to soft and useless as when you put your head on them they disappeared and gave no support bring your own Room far to stuffy and hot air con made it hotter if stayed longer would have complained about heat

The rooms the view the service Also the fact I got an upgrade was made the experience that much more memorable

No bath in the room