Florida

Good bed good views

The seen from above is wonderful

The staff was very friendly and always at our disposal As we were celebrating our anniversary the hotel offered a bottle of cava and a cake We will definetly come back

staff in restaurant nice dinner breakfast view from the room is really beautiful

no wifi in our room at all gave us 1 bed instead of 2 although I booked double room we were 2 big guys travelling didn t manage the situation well did not offer anything extra for the issue they caused even said we will not be charging you for the extra bed which we would normally do like a behaviour of a 3 star hotel

The hotel has a very nice setting but is located next to a park that is quite remote The website is not transparant about this Our taxi to the hotel ended up in traffic jam for cars trying to get into the park Furthermore the location is very remote It takes at least half an hour to get up to the mountain Once there the view is spectacular the pool and spa are fantastic although the sauna requires some maintenance The rooms are comfortable The prices of drinks just coffee however is quite over the top It s ok to pay a bit more in a good location but 5 or 6 Euro for a cup of coffee is too much We decided to take the bus from the busstop adjacent to the hotel to go downtown The bus did not accept credit or debit cards We were sent to the hotel to get money from a money machine It was not there Then we had to go into the park to get money The next bus would not accepts bills of 20 Euro So missed that bus too Then we had to change the money in the hotel which fortunately they did So after 1 hour we had the 3rd bus to go down The hotel could have provided bus tickets or whatsoever to accommodate guests The bus ticket was half a cup of coffee and it took us one hour to arrange it

Everything about this hotel was beautiful So much design installations Art The beauty of the location and view The staff were truly fabulous and extremely friendly I loved my stay The pool was stunning

very friendly staff Nice location with a good view

Location and pool

Food wasn t great and very pricy Also there were no coffee facilities in the rooms This is not a 5 star service

One of the female staff at the hotel probably needs to learn how to treat your customers When we checked in we were told repeatedly that we hadnt pre paid for breakfast and despite showing bills and confirmations they refused to take our word We re talking 100 pounds for breakfasts Once she stopped being difficult and double checked she found that we had indeed paid for it but she didnt apologise until i hinted it Just a totally retarded way of talking to your customer And not the greeting you expect when u arrive at a five star location I will not go back to this place unless they are on some riddic discount where i wudnt care abt service but just use their facilities at a fraction of the price Im sure she didnt even understand how they come across You dont just say no to peoples face repeatedly and question their credibility when they are your customers They overcharge u on everything btw

Huge bed and bathroom area very gorgeous room with fabulous views

Price of food and drink was very unreasonable for example 8 euros for half lager or 28 euros for breakfast not good value for money Also the selection of food available is poor

Location staff rooms bathroom food breakfast environment

The pool was so cold that we could not get in usually a five star hotel has a climatized pool