Alexandra

We had booked a Delux King Room for 4 nights and had asked to have a quiet room On arrival we were given a room facing the busy street with windows not able to close properly Another room same problem Also no sofa in room even if it said so on the booking confirmation Also not soundproof Third room facing back with old furniture old rug falling apart taped rug under the bed cracked toilet Next day new room with peculiar smell in bathroom dirty madrass cover ripped curtain and ripped old towels We were told that Delux King Rooms only are facing the street A day before we arrived an e mail came from the hotel asking when we will arrive They cuild easily have told us that our wish of room will not be possible and suggesting another room We found the front staff very arrogant when we were complaining and spend a lot of time arguing with front desk team They did not compensate for anything The pool was one reason we chose this hotel but it was a childrens pool only 80 cm high and did not open until after 10 o clock in morning to 8 o clock evening My husband scratched his knees while trying to swim I came to breakfast in the robe from the first room and on the second breakfast was demanded to leave and change clothes The lady from front desk said they had dresscode I asked where it was written She did not answer I wanted to go swimming before breakfast but because the pool opened so late I ate in the bath robe The superior from front desk on the second day offered us to cancel the last nights and help us book another hotell We did not want to spend any more time of our vacation looking for hotels so we stayed We learned that Hilton Hotel save the best rooms for their members inc ase they make a late booking so if you are not a member do find yourselves another hotel and save money and nerves We were told 11 rooms were moving out after our first night

the staff was very kind and the breakfast was good

The hotel has two parts My experience of one of them is not too good We were accommodated in two rooms in the part from number of floor 8 In this part the corridor to rooms was very poor and old carpet and walls The windows in both rooms were overstruck by not transparent foil The view was to some yard We were not able to see what was in this yard because we were unable to open the window totally only to narrow spacing And in one of our rooms was spreading the very bed small from out through the windows The air conditioning in one of our rooms was unfortunately broken Because of the bed small we were enforced to have closed our windows and due to the fact that the air conditioning was out of order in the room there was very hot air

Bed was super comfortable staff amazing

The staff was really nice rooms clean and comfortable

The shower in bathroom was a bit old

Location is very good nice comfortable bed good shower although in the bathtub clean room The cookie offered at check in

Rooms are not soundproof at all Front office staff woke us up two nights in a row to tell us to turn off the TV which wasn t even on We were sleeping We could hear the TV s in surrounding rooms however I complained and only got we re sorry Breakfast was OK but nothing special and set up in a conference room Amenities are a bit poor

Rooms are great Personnel very kind and available Breakfast is great Nice position quite central Honestly you couldn t ask for more Best Hotel that happened to me in a long while

All great

Decor is quite dark I think they were going for a midern feel but failed Not inviting Could use an update Rooms were small

Dark decor and hardness of furnishings

Super helpful staff Great breakfast spread

Nice welcoming and service

Pillows

good location

too expensive