Novotel London West

If we requested anything extra it was attended to immediately had a small fridge in room which was empty for our use

Only two tea bags in room and very little milk Had to ask for rubber bath mat and extra pillows as there was only one half size pillow on each bed arranged a taxi at the check in desk at 1230 for pick up at 1740 this did not arrive until 18 15 and traffic was so bad we had to walk a long way to our destination

close to the underground good restaurant fast wifi

checkin agent confirmed a double bed when we found a twin in the room slow elevators overpriced bad room design light switches shower

Great hotel upgraded as guestvof thecday which was much appreciated

Everything apart from poor service at breakfast

Very poor service at breakfast

A no fuss business hotel Good location for my business related work Awesome breakfast buffet Warm and welcoming staff

Nothing comes to mind

Lovely twin room with larger single beds Spotless and comfortable would have liked extra pillow Nice bar All staff delightful

First impression of entrance area doesn t do hotel any favours felt like a basement Shame because it is a lovely bright place once you suss it out Lift to reception all a bit confusing Whole of that floor could be better laid out

Helpful staff at reception and the bar

Rooms were basically furnished and tired looking Bed linen had holes in it Free WiFi was intermittent and often ineffective

Staff were very friendly

Carpet in the room was dirty room was tired and old needs renovation

Friendly accommodating staff

woukd have liked to have face cloths providedwelcoming

The staff were lovely and friendly and the rooms were beautifuly clean and the food was delicious

If i had to be picky one barman left us standing at the bar whilst he was making drinks only to eventually ask us to take a seat and wait for table service we didn t mind but we wish that he had told us straight away so then we weren t stood there waiting