Metropol

Room horrible

Air Con didn t work in room moved eventually to another room up and down stairs to get to it new room air con hardly cool air then went off toilet water ran all night After all the waiting in reception to get allocated another room it was well past midnight we were checking out at 6 in the morning so had a sleepless night Still awaiting telephone call from management as we complained again upon check out

Everything was lovely which helped celebrate our wedding anniversary

At breakfast time we were just shown to table and nothing was explained regarding breakfast as in how to order hot drinks and seemed a bit caiotic with people pushing in etc

Nothing to like in this hotel When we arrived it was very cold and the heater in the room didnt work Second night it was very hot and the AC in the room didnt work Both nights the technician was supposedly off TV Stopped working and a guy came in slapped it literally then it started working again Wifi disconnects all the time No water in the room Second day no cleaning and the individual who made the bed simply returned the duvet on top of the dirty bedsheets Coffee and tea bags not given on the second night Room not vacumed Bed sheets and duvets had lot of dusts This was supposed to be a club room Very bad experience

Cleanliness of hotel helpfulness of staff

Nothing

perfect location you couldn t get any better 15min walk to Hyde Park Oxford Street etc Paid a little extra for one of the newly refurbished rooms in the Tower wing of the hotel REALLY WORTH THE UPGRADE stayed in the old rooms last year and they are a bit tired but the new suite is really really nice Good internet too very clean perfect Make sure you visit the Windsor Castle Pub 5 minutes walk away from the hotel for a real British pint of beer lovely staff the real pub experience

this time we staid we didn t bother with adding breakfast to our package breakfast here is so so busy and ques and London has such great cafes and coffee shops there is a Pret a Manger 5m outside the door of the hotel your choice apart from that nothing bad to say

The bed was terrible Woke up with a sore back cramped bathroom Took ages for the water to heat and the shower curtain may aswell not been there as the floor was swamped with water

Staff extremely friendly and helpful very courteous and kind from the moment we arrived to the moment we left nothing was too much trouble 10 out of 10

The room was tiny the bathroom was so small my boyfriend couldn t fit on the toilet as his legs were hitting the sink The room was not cleaned between nights and no clean towels provided until requested

Friendly staff excellent food

Nothing we didn t like Maybe parking a bit expensive given we have a blue badge for disabled traveller